Return Policy

We have a 30-day return policy, which means you have 30 days from the date of receipt of your order to request a return. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can better assist you. We trust the quality of the brands we carry and if there is anything you are not satisfied with, our customer service team will always be able to help resolve your issue.

If you wish to return your item(s), you may do so, provided they are returned within 30 days of receipt and in original, resalable condition with the packaging and label provided upon receipt.

Each item is thoroughly inspected before shipping. We can only refund your original costs, as well as the shipping/return costs incurred by the courier, if your items are defective or mixed up. In any other case, shipping and return costs are not refundable.

How to return an item

Follow these steps for an easy return:

• Send us an email at hello@littlefriends.bg to let us know that you would like to return your order.
• Tell us your name, order number, the item you want to return, the reason for the return, and a bank account with the name of the holder to which we can refund the amount.
• Send your item(s) back to us within 30 days of receipt, stating your name and order number.
• Returned item(s) must be sent back without any signs of use, in resalable condition with their original labels and packaging.
• All items returned to us are at your expense unless they are defective/damaged or misplaced by us.

Return address: Sofia, 24 Krum Popov Str., Little Friends EOOD, tel: +359 877 760 945

How to replace an item

Unfortunately, we are unable to offer exchanges for online purchases. If you would like a different product or size that is available, you may place a new order.

How to cancel an order

To cancel an order, you must notify us as soon as possible by sending an email to hello@littlefriends.bg or calling our customer service number. We will do our best to accommodate. However, if your order has already been paid for and shipped, we will not refund the original shipping cost of your order (if the order was paid for by card) and you may also incur an additional return to sender fee if one was issued by the courier. This return to sender fee is usually the same price as your original courier fee, but may vary.

Recovery

We can only refund products that reach us in perfect, unused, and resalable condition, with all relevant tags and original packaging. Therefore, we appreciate your taking care to keep everything, including the outer box or packaging, while you decide whether to keep your order .

Once we receive your returned item, it will be inspected and we will send you an email to let you know whether your refund has been approved or declined. If approved, your refund will be processed and the amount will be credited to your nominated bank account within 5 business days. The refund amount will be the total amount paid for the purchased and returned items (excluding shipping and packaging costs). The amount for a returned item paid for by credit card will usually be automatically refunded to the card you used for the purchase.

When purchasing a gift voucher, its value is NOT refundable. The value of items purchased using a gift voucher is not refundable, but a new voucher of the same value is issued.

In-store exchanges - refunds

You can return an item purchased online to the store, but your refund will be processed through the online system and the amount will be refunded via bank transfer. Items purchased in the store can be returned or exchanged in the same condition within 14 days.