GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS of https://littlefriends.bg

I. GENERAL PROVISIONS

Art. 1. These General Terms of Use are intended to regulate the relations and constitute an agreement between "LITTLE FRIENDS" EOOD (Merchant) in its capacity as operator of the website – https://littlefriends.bg/ (the Platform), on the one hand, and each user or visitor who loads the website in their internet browser, on the other.

Art. 2. The use of the services of "LITTLE FRIENDS" EOOD is possible only after accepting these General Terms and Conditions of Use. Each action of a user, after the website https://littlefriends.bg/ is loaded in the browser, constitutes an electronic declaration of will that he/she agrees with these General Terms and Conditions and is at least 16 years of age.

II.DATA

Art. 3. Information according to the Electronic Commerce Act and the Consumer Protection Act:

Name: "LITTLE FRIENDS" EOOD, UIC 206174013

Headquarters and management address: Sofia, Sofia region, Stolichna municipality, 53 Graf Ignatiev Str., entrance A, floor 1

Address for exercising the activity and address for submitting complaints by consumers: Sofia city, Sofia region, Stolichna municipality, 53 Graf Ignatiev Str., entrance A, floor 1

Correspondence details: Sofia city, Sofia region, Stolichna municipality, 53 Graf Ignatiev Str., entrance A, floor 1

Email: hello@littlefriends.bg

Phone: +359 886020706

Supervisory authorities:

(1) Personal Data Protection Commission

Address: Sofia, 2 Prof. Tsvetan Lazarov Street

tel.: (02) 940 20 46

fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

(2) Consumer Protection Commission

Address: 1000 Sofia, "Slaveykov" Square No. 4A, floors 3, 4 and 6

tel.: 02 / 980 25 24

fax: 02 / 988 42 18

hotline: 0700 111 22

Website: www.kzp.bg

III. SUBJECT

Art. 4. Littlefriends.bg is a platform, accessible at the Internet address https://littlefriends.bg/, through which users have the opportunity to:

1. To conclude contracts for the purchase, sale and delivery of the offered goods and services.
2. To register and create a profile in the e-store and use information provision services.
3. To review the offered goods, services, prices and delivery terms.
4. To view the content published on the website, including the information that the merchant has provided about himself, his team, the goods and services provided by him, current offers, informational articles, contacts, presentation of his clients and partners, and others.
5. To receive information about new goods and services offered by the merchant.
6. To make electronic statements in connection with the conclusion or performance of contracts with the trader on the platform.
7. To be notified of the rights arising from the law, primarily through the platform interface.
8. To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Art. 5. Users conclude a contract for the purchase and sale of goods with the trader on the platform, at the address https://littlefriends.bg/. The contract is concluded in Bulgarian and is stored in the trader's database. By virtue of the contract for the purchase and sale of goods and/or services concluded with the trader, the trader on the platform undertakes to organize the delivery and transfer of ownership to the user of the goods and/or services specified by him through the interface on the platform. Users have the right to correct errors when entering information no later than sending the statement for the conclusion of the contract with the trader on the platform. Users pay the trader remuneration for the delivered goods in accordance with the conditions set out in the platform and these general terms and conditions. The remuneration is in the amount of the price announced on the platform. The merchant "LITTLE FRIENDS" EOOD organizes the delivery of the goods and guarantees the rights of consumers as provided for by law.

Art. 6. The consumer and the trader agree that all statements between them in connection with the conclusion and performance of the contract should be made electronically and through electronic statements within the meaning of the Electronic Commerce Act and the Electronic Document and Electronic Signature Act.

IV. REGISTRATION FOR USE OF THE PLATFORM

Art. 7. In order to use the platform http://littlefriends.bg/, the user must enter a name and password of his choice or authenticate himself through his FACEBOOK or GOOGLE accounts, which is deemed to have accepted these general terms and conditions.

Art. 8. Users have the opportunity to place orders for the delivery of goods and services also through a profile on the social networks FACEBOOK or GOOGLE.

Art. 9. By filling in their data and clicking the "Order" button, the user declares that they are familiar with the general terms and conditions, agree with their content and undertake to unconditionally comply with them.

Art. 10. The trader confirms the order placed by the consumer by e-mail or by telephone and a contractual relationship arises between the consumer and the trader.

V. CONCLUSION OF A PURCHASE-SALE AGREEMENT

Art. 11. Users use the merchant's page on the platform or place their orders through social networks on FACEBOOK or GOOGLE to conclude contracts for the purchase and sale of the goods and/or services offered by the merchant.

Art. 12. In cases of ordering goods without registration by the consumer, the latter accepts these general terms and conditions at the time of delivery. The consumer is deemed to have accepted these general terms and conditions upon acceptance of the delivery of the goods.

Art. 13. Users conclude the contract for the purchase and sale of goods on the platform according to the following procedure: Logging into the system for placing orders on the platform; selecting one or more of the goods and/or services offered by the trader on the platform and adding them to a purchase list; providing the necessary data for the individualization of the user as a party to the contract; providing delivery data; choosing the method and time of payment of the price; confirming the order by phone or e-mail.

VI.CONTENT OF THE CONTRACT

Art. 14. The trader and the consumer conclude separate purchase and sale contracts for the goods ordered by the consumer, regardless of whether they are selected with one electronic statement and from one list of goods for purchase. The rights of consumers in relation to the delivered goods are exercised separately for each purchase and sale contract. The consumer may pay the price for the separate purchase and sale contracts at once when placing the order for the goods or upon their delivery.

Art. 15. The main characteristics of the goods and/or services offered by the merchant are defined in the profile of each on the platform.

Art. 16. The price of goods and services includes all taxes and fees and is determined by the merchant in each profile on the platform.

Art. 17. The value of postal or transport costs, which are not included in the price of the goods, shall be determined by the trader and shall be provided as information to the consumer when selecting the goods and/or services for concluding the purchase and sale contract.

Art. 18. (1) The methods of payment, delivery and performance of the contract are determined in these general terms and conditions and the information provided to the consumer.

(2) Payments to the supplier shall be made in one of the following ways:

Payment by debit or credit card, via the site

Cash payment via cash on delivery

(3) In case the value of the consumer's order is equal to or exceeds BGN 10,000, payment shall be made only by transfer or deposit into the Merchant's payment account.

Art. 19. The information provided to the user is current at the time of its visualization on the platform before the conclusion of the purchase and sale contract.

Art. 20. Users agree that all information required by the Consumer Protection Act may be provided via the platform or e-mail.

Art. 21. The consumer agrees that the trader has the right to accept advance payment for contracts concluded with the consumer for the purchase and sale of goods and their delivery.

Art. 22. The consumer chooses whether to pay the supplier on the platform the price for the delivery of the goods before or at the time of their delivery.

Art. 23. The consumer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 30 days from the date of acceptance of the goods by the Trader.

Art. 24. The right to withdraw from the contract does not apply in the following cases:

1. For the delivery of goods made to order by the User or according to his individual requirements.
2. For delivery of goods, due to a difference in the colors of the goods with those on the customer's monitor
3. For delivery of goods with a difference in clothing size of up to 2 cm.
4. For the delivery of goods that, due to their nature, may deteriorate in quality or have a short shelf life.
5. For the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection.
6. For the delivery of goods which, after being delivered, due to their nature, have become mixed with other goods from which they cannot be separated.

Art. 25. Where the trader has not fulfilled his obligations to provide information as set out in the Consumer Protection Act, the consumer has the right to withdraw from the concluded contract within a period of one year and 30 days from the date of receipt of the goods. Where the information is provided to the consumer within the withdrawal period, the withdrawal period shall begin to run from the date of its provision. The consumer has the right to submit the withdrawal statement under this Article directly to the trader.

Article 26. Where the consumer has exercised his right to withdraw from the distance contract or the off-premises contract, the trader shall reimburse all amounts received from the consumer without undue delay and not later than 14 days from the date on which he was informed of the consumer's decision to withdraw from the contract. The trader shall reimburse the amounts received using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed to the use of another means of payment and provided that this does not involve any costs for the consumer.

Art. 27. When exercising the right of withdrawal, the costs of returning the delivered goods shall be deducted from the amounts to be refunded, except in cases where the consumer organizes the return of the goods himself and at his own expense. The trader is not obliged to reimburse the additional costs of delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the trader.

Art. 28. The consumer is obliged to store the goods received from the trader and to ensure the preservation of their quality and safety during the period under Art. 26.

Art. 29. The consumer may exercise his right to withdraw from the contract with the trader by sending a written statement to the supplier.

Article 30. Where the trader has not offered to collect the goods himself, he may withhold payment of the amounts to the consumer until he has received the goods or until the consumer provides proof that he has sent the goods back.

Art. 31. The consumer is obliged to return the goods in a commercial form that allows their subsequent sale, unless the unpacking of the goods leads to an obvious violation of the commercial form of the goods, such as but not limited to a breakable box, hermetic packaging and other similar cases. In the event of a violation of the commercial form of the goods, the trader has the right, at his discretion, to refuse to accept withdrawal from the contract or to charge the consumer the costs of restoring the goods in commercial form.

Art. 32. In case of exercising the right of withdrawal from the contract, it is considered that the consumer has also exercised the right of withdrawal with respect to the bonus content belonging to the product.

Art. 33. The delivery time of the goods is determined for each good separately upon conclusion of the contract with the consumer through the trader's website.

Art. 34. In the event that the consumer and the trader have not set a delivery time, the delivery time of the goods is 30 calendar days, counting from the date following the sending of the consumer's order through the trader's website on the platform.

Art. 35. If the Trader cannot fulfill the contract due to the fact that he does not have the ordered goods, he is obliged to notify the consumer thereof and refund the amounts paid by him.

VII. PERFORMANCE OF THE CONTRACT

Art. 36. The trader may arrange for the delivery and handover of the goods to the consumer by a relevant courier within the period specified at the conclusion of the contract. If the period is not expressly agreed upon between the parties at the conclusion of the contract, the trader shall arrange for the delivery and handover within a reasonable period.

Art. 37. The consumer shall inspect the goods at the time of delivery and handover and, if they do not meet the requirements, shall immediately notify the trader. If the consumer does not notify the trader, the goods shall be deemed to be approved as meeting the requirements, except for hidden defects.

Art. 38. The trader is not obliged to provide the necessary service for the goods.

Art. 39. For cases not regulated in this section, the rules of commercial sale set out in the Commerce Act and the Consumer Protection Act shall apply.

VIII. PROTECTION OF PERSONAL DATA

Art. 40. The trader shall take measures to protect the consumer's personal data in accordance with the Personal Data Protection Act.

Art. 41. For reasons of security of the consumer's personal data, the trader will send the data only to an e-mail address that has been specified by the consumer.

Article 42. The trader has the right to store data in the consumer's terminal communication device, unless the latter explicitly expresses his disagreement thereto.

Art. 43. The consumer agrees that the trader has the right to send electronic messages to the consumer at any time, including a newsletter or offers to purchase goods, as long as the consumer has consented to digital marketing.

Art. 44. The consumer agrees that the trader has the right to collect, store and process data about the consumer's behavior when using the trader's website.

Art. 45. At any time, the trader has the right to require the consumer to identify himself and to verify the authenticity of each of the circumstances and personal data announced during the electronic correspondence.

IX. AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 46. These general terms and conditions may be amended by the trader, of which the latter will notify in an appropriate manner by placing them in a prominent place on its website.

Art. 47. The trader and the consumer agree that any additions and amendments to these general terms and conditions will be effective against the consumer in one of the following cases after their publication on the trader's website and if the consumer does not declare within 14 days of their publication that he rejects them.

Art. 48. The user agrees that all statements of the trader in connection with the amendment of these general terms and conditions will be sent to the e-mail address specified by the user when requesting a service, inquiry or request for an offer. The user agrees that the e-mails sent under this article do not need to be signed with an electronic signature in order to have effect on him.

Art. 49. The Merchant publishes these general terms and conditions at https://littlefriends.bg/ together with all additions and amendments thereto.

X. OTHER CONDITIONS

Art. 50. The consumer and the trader undertake to mutually protect their rights and legitimate interests, as well as to protect their trade secrets that have become their property in the process of performing the contract and these general terms and conditions.

Art. 51. The consumer and the trader undertake, during and after the expiry of the contract period, not to make public any written or oral correspondence conducted between them. The publication of correspondence in printed and electronic media, internet forums, personal or public websites, etc. may be considered public.

Art. 52. In the event of a conflict between these general terms and conditions and agreements in a special contract between the trader and the consumer, the clauses of the special contract shall prevail.

Art. 53. The possible invalidity of any of the provisions of these general terms and conditions shall not result in the invalidity of the entire contract.

Art. 54. The laws of the Republic of Bulgaria shall apply to any issues not settled in this contract, related to the implementation and interpretation of this contract.

Art. 55. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.

Art. 56. These general terms and conditions shall enter into force for all users.